General terms and conditions Vani Zorg BV

General

ARTICLE 1 - Definitions

Client: the natural person who purchases care from a care provider. Representative: the legal representative of the client or, if there is no legal representative, the natural person who has been personally authorized by the client to act in his place. Healthcare provider: legal person (Vani Zorg BV) that provides care, financed on the basis of the Health Insurance Act (ZVW) or the Social Support Act (WMO), whether or not in combination with privately financed care and/or additional services. a care recipient qualifies for a care entitlement on the basis of the WMO decisions of the municipal district teams.Medical interventions: all procedures, including examination and giving advice, that relate directly to the client with the aim of treating him or her from an illness. to cure him, to protect him from its occurrence or to assess his state of health, such as s described in article 7:446–468 of the Dutch Civil Code (Medical Treatment Agreement Act). Incident: any unintended or unforeseen incident in the care process with immediate or noticeable consequences for the client in the long run.

ARTICLE 2 - Applicability

These general terms and conditions apply to the agreement concluded between the client and the care provider (hereinafter referred to as the agreement) with regard to care as described in the care plan. These general terms and conditions do not replace statutory regulations.

ARTICLE 3 - Publication of general terms and conditions

The care provider offers the general terms and conditions to the client prior to or when the agreement is concluded. If desired, these are delivered to the client on paper. In addition, these can always be requested from the Chamber of Commerce. At the client's request, the healthcare provider will explain the general terms and conditions orally.

ARTICLE 4 - Deviation from the general terms and conditions

The healthcare provider cannot deviate from these general terms and conditions, unless this has been expressly agreed with the client and the deviation is not to his detriment. Deviations must be agreed in writing.

ARTICLE 5 - Clear information

Whenever the healthcare provider provides the client with information, it does so at a level that is appropriate for the client and ensures that the client has understood the information. If the healthcare provider provides the information electronically, it ensures that the client can If the interests of the client so require, the healthcare provider must provide the relevant information to the client's representative. The healthcare provider ensures that the client or his representative remains sufficiently informed about matters relevant to him during the term of the agreement. regarding the execution of the agreement.

ARTICLE 6 - Powers of the representative

The representative assumes the rights and obligations of the client under these general terms and conditions insofar as the client is mentally incompetent and insofar as the representative is authorized to do so on the basis of the law or the personal written authorization of the client.

Information

ARTICLE 7 - Choice Information

The healthcare provider ensures that he has information available that enables the client to make a proper comparison with other healthcare providers, in order to be able to make a well-considered choice. The healthcare provider ensures that the information referred to in the previous paragraph is available on the website, in brochures or in other written material.

ARTICLE 8 - The intake

Prior to the conclusion of the agreement, the care provider provides the client with written information about at least the following points: necessary and the possibility of termination before the end of the indication if the care is no longer needed; the procedure for obtaining a new indication, the possibility of having this done by the care provider and the consequences thereof; passing on a contact person and the possibility of appointing a representative and the legal rules that relate to it; possibility of drawing up a written advance directive in which the client states how he wants to be acted, if he finds himself in a situation in which he can no longer decide for himself the procedure for drawing up a care plan; the care and/or services that e whether or not the client has to pay himself and the option to choose whether or not to make use of that care and/or services; the extent to which the healthcare provider uses the services of volunteers; key management; the accessibility of the organization in case of an emergency situation; which the client must comply with in order to enable the care providers and other persons employed by or on behalf of the healthcare provider to work in accordance with the regulations regarding working conditions; the possibility to honor the wishes of the client; the legal possibilities of participation, the collective participation possibilities and the way in which this is implemented, including the contact details of the client council; the policy with regard to ethical and philosophical issues; the policy with regard to restriction of freedom; the complaints procedure; these general terms and conditions; if applicable, the instructions for any remote care; the privacy policy; any costs. During the intake interview, the care provider checks whether the client has understood the written information. During the meeting or as soon as possible afterwards, the client makes his choices known to the care provider with regard to the points discussed. an assessment has been requested. The client informs the care provider immediately if he receives care from other care providers.

Conclusion of agreement

ARTICLE 9 - Conclusion of agreement

Based on the intake, the care provider makes an offer to the client in which the care to be provided and all services to be provided are described in detail. The agreement is concluded when the client accepts the care provider's offer. To confirm this, the healthcare provider and the client sign the agreement. The agreement will in any case contain:

a reference to the indicated care; a provision that the care plan to be drawn up forms part of the agreement; a description of the services that the client wishes to use with a specification of the costs that will be borne by the client (if applicable ); a description of the agreed additional care that will be borne by the client and a specification of the costs (if applicable); when contracting health insurers in accordance with the applicable rules; a reference to these General and Specific Terms and Conditions.

Care plan

ARTICLE 10 - Establishment of the care plan

The care provider draws up a care plan in consultation with the client. The care provider offers the client support in the consultation about the care plan. No later than six weeks after the start of care, the care provider submits the care plan drawn up in accordance with paragraph 1 to the client for approval. The care plan becomes effective after the client's consent. The care provider and the client sign the care plan. The signed care plan remains at the client's disposal for the duration of the agreement. of the client, unless the time for requesting permission is lacking, because immediate execution of the act is evidently necessary in order to prevent serious harm to the client.

ARTICLE 11 - Purpose and content of the care plan

The care plan aims to support the client's quality of life and ties in as much as possible with his/her personal wishes and possibilities. health and well-being, the forms of care agreed with the client and, if medical procedures are involved, the procedures to be performed.

which disciplines carry out the different parts of the care plan and at what times or with what regularity; who within the organization of the care provider is the fixed point of contact for the client; which family members of the client or others are involved in the care provision or are informed about the care provision informed and how this takes place; the moments of evaluation of the care plan.

ARTICLE 12 - Compliance with the care plan

The care provider will provide the care according to the agreements in the care plan. If the care provider cannot provide agreed care in accordance with the care plan, the care provider will immediately inform the client. If the client cannot receive the agreed care in accordance with the care plan, the client inform the care provider immediately. The care plan is evaluated at least twice a year in consultation with the client and adjusted where necessary. The client can request an interim evaluation with reasons. The evaluation and adjustments are recorded digitally. The first evaluation will take place within six months of the client's agreement to the care plan, or as much sooner as necessary. of the care plan is apparently necessary in order to prevent serious harm to the client. The healthcare provider instructs individual healthcare providers about the client's rights with regard to his care plan and informs the client of this. care provider offers the client - without the client having to give him notice of default - reasonable compensation. . If he does not do this, the healthcare provider can charge costs to the client, unless the client can demonstrate that due to force majeure he was unable to unsubscribe in time. These costs do not exceed the demonstrably incurred costs with a maximum of the contracted rate for the indicated care.

Privacy

ARTICLE 13 - General

The provisions of the Personal Data Protection Act apply in full to the data referred to in this chapter. Insofar as the data referred to in this chapter fall under Articles 7:446-7:468 of the Dutch Civil Code, the provisions therein apply in full.

ARTICLE 14 - Protection of privacy

The healthcare provider must obtain the client's consent: if any procedures are performed that can reasonably be expected to be perceived by the client as an invasion of privacy and which can be observed by others than the client; if photos or audiovisual recordings are used made for the purpose of publication. 'Others' as referred to in paragraph 1. Sub a. Does not include: those whose cooperation is necessary in the performance of the procedure; the representative. If the healthcare provider is involved in medical procedures or during a meeting if a care provider in training or trainee wants to be present, he must obtain permission from the client

ARTICLE 15 - Retention of data

If the care provider records data relating to the care of the client, this data will remain available to both the care provider and the client at all times. Upon termination of the agreement, the care provider will keep the data and the client will receive a copy if he wishes. The retention period specified therein and the rights of clients with regard to correction and destruction apply to the data referred to in Section 7:454 of the Dutch Civil Code. For other data, the standard stated in the Personal Data Protection Act applies.

ARTICLE 16 - Provision of data and access by the healthcare provider to third parties

The healthcare provider will not provide (inspection of) data about the client to third parties without the written permission of the client, except to comply with a legal obligation. is for the work to be performed by them; the representative insofar as the provision of data is necessary for the performance of his duties. After death, the care provider will, upon request, provide the next of kin with the care-related data insofar as the client has given written permission for this or consent may be assumed. The healthcare provider instructs individual healthcare providers about their duty of confidentiality and informs the client accordingly.

ARTICLE 17 - Participation in scientific research and education

Whenever the healthcare provider wants to involve the client in scientific research, he must have the client's permission to do so. The healthcare provider informs the client about the purpose of the scientific research and the risks of cooperation.

Quality and Safety

ARTICLE 18 - Care

The care provider provides care with due observance of the standards established by representative organizations of at least care providers and clients in consultation with the Health Care Inspectorate. provide care to be authorized and competent to do so at all times; act in accordance with the professional standards applicable to the care providers, including the guidelines of the profession. Deviation from the professional standard must be motivated by the healthcare provider and explained to the client. The care provider makes a note of the deviation and the explanation to the client in the care plan. The care provider ensures continuity of care.

ARTICLE 19 - Safety

The care provider uses proper equipment.

ARTICLE 20 - Alignment (one client - multiple caregivers)

Within the organization of the care provider If a client is dealing with two or more care providers who work within the organization of the care provider or on behalf of the care provider, the care provider ensures that all care providers involved: inform and question each other about relevant data of the client; refer the client in a timely manner to another care provider insofar as the care falls outside the competence or expertise of the first-mentioned care provider, or at the request of the client; consult with each other periodically about the client; when the client is transferred to another care provider, all relevant data and inform the client about this. The care provider ensures that it is clear to the client at all times: who is responsible for which actions; who is the point of contact for questions from the client, his representative and family members. Within and outside the organization of the healthcare providerIf a client is dealing with two or more healthcare providers s of which at least one does not work within the organization of the care provider or on behalf of the care provider, the care provider ensures that: the tasks and responsibilities relating to the provision of care to the client are divided between the care providers involved; coordination and exchange of information between the care providers involved care providers takes place with the client's permission, taking into account the client's experiences.

ARTICLE 21 - Incidents

As soon as possible after an incident in the care provision, the care provider informs the client in question about: the nature and cause of the incident in the care provision; whether and what measures have been taken to prevent similar incidents. If there is an incident in the care provision If the client has or may have noticeable consequences for the client's state of health, the healthcare provider discusses possible treatment alternatives with the client and makes agreements about the start of the chosen treatment and the follow-up. The healthcare provider hereby expressly points out to the client the possibility of a second opinion within or outside the healthcare provider's organisation. The healthcare provider provides adequate care in order to limit the consequences of the incident for the client. In the case of emergency care, this means that the requirements referred to in paragraph 2 do not have to be met.

ARTICLE 22 - Take care of personal belongings

The care provider ensures that those who are involved in the care of the client under its responsibility handle his property with care.

Remote care

ARTICLE 23 - Care provision at a distance

If possible and in consultation with and under the responsibility of the care provider, the care provider provides, facilitates and supports remote care after the client's permission. This permission is included in the care plan. The care provider agrees with the client on how the information relevant to the care will be exchanged and the terms within which the parties involved must provide the information. These agreements are recorded in the care plan. The care provider informs the client in advance about the preconditions for responsible remote care and checks whether these preconditions are met. The care provider ensures that the client clearly understands who is responsible for what.All rights and obligations under of these general terms and conditions apply in full in the event of remote care.

Client's obligations

ARTICLE 24 - Obligations of the client

Each client identifies himself prior to the conclusion of the agreement and during the term of the agreement at the request of the healthcare provider with a legally recognized, valid proof of identity. During the intake, the client provides the name and contact details of a contact person and, if applicable, application, of the person who has been authorized in writing by the client to take his place if the client can no longer be deemed capable of a reasonable valuation of his interests. know the information and the cooperation that they reasonably require for the execution of the agreement, including information about any advance directive. The client shall refrain from behavior that is harmful to the health or well-being of the care providers, other persons order of the care provider and volunteers. The client provides all necessary Close cooperation to enable the healthcare provider to provide the care in accordance with regulations regarding working conditions, such as safety, health and hygiene. recorded in the care plan As soon as the client receives care from another care provider, he informs the care provider about this.

Payment

ARTICLE 25 - Payment

The client owes the care provider the agreed price for the agreed care and services insofar as these are not paid directly by the care office, the municipality or the health insurer on the basis of the Wlz, the Wmo or the ZVW. For the pre-agreed costs of care and services as referred to in Article 9 paragraph 3 under 3e and 4e, the care provider sends a clear and itemized invoice from the client. The healthcare provider will not charge any costs for the services as referred to in Article 9 paragraph 3 under 3e if the client has not made use of them, provided the client has deregistered 48 hours in advance in accordance with Article 12 paragraph 7. After the When the payment term has expired, a payment reminder and gives the client the opportunity to pay within 14 days of receipt of the reminder. If after the second payment term has still not been paid, the healthcare provider is entitled to charge interest and extrajudicial collection costs from the expiry of the first payment term. The interest is equal to the statutory interest.

Follow-up indication

ARTICLE 26 - Procedure for applying for a follow-up indication

No later than 10 weeks before the end of the current indication decision, the healthcare provider has a meeting with the client with a view to submitting the application for a follow-up indication. If an indication decision has been issued with a validity of less than six months, this meeting will take place no later than 7 weeks before the end of the applicable indication decision. During this meeting, the care provider explains why it is necessary for the client to have a new indication in good time; the client chooses to submit the application himself or to have the care provider do this and he points out to the client the consequences of that choice as described in paragraph 4; can continue to provide and what the consequences are for the client. The healthcare provider will make a written report of this meeting and provide the client with a copy. If the client requests the follow-up indication himself, the healthcare provider will remind the client of the deadlines no later than 9 weeks before the expiry of the current indication. The client must have submitted the application no later than 8 weeks before the end of the current indication. If an indication decision has been issued for less than six months, the healthcare provider is not obliged to remind the client of the terms. In that case, the client must have submitted the application no later than 6 weeks before the end of the applicable indication. The client provides the healthcare provider with a copy of the application. If the client has not submitted the application for a follow-up indication, has not submitted it in time or has not been completed in full, and as a result he does not have a new indication in time, the healthcare provider can charge the client costs afterwards. These costs do not exceed the demonstrably incurred costs with a maximum of the contracted rate for the indicated care. If the care provider submits the application for a follow-up indication, he must submit the application signed by the client no later than 8 weeks before the end of the applicable indication, unless the indication decision has been issued for less than six months. In that case, he must submit the application no later than six weeks before the end of the applicable indication. The healthcare provider will provide the client with a copy of the application. If the healthcare provider has not submitted the application for a follow-up indication, has not submitted it in time or has not been completed in full, and the client therefore does not have a new indication in time, the consequences will be borne by the healthcare provider.

ARTICLE 27 - Interim follow-up indication

If the healthcare provider establishes that the current indication is no longer sufficient for the required care, the healthcare provider will have a meeting with the client with a view to submitting an application for a follow-up indication. The provisions of Article 26, paragraph 2, apply mutatis mutandis. The care provider expressly gives the client the opportunity to observe a cooling-off period of two weeks if he or she needs this.

ARTICLE 28 - Emergency care

I The healthcare provider can provide emergency care himself

If the client's care needs suddenly change to such an extent that substantially heavier or different care is required within 24-48 hours, the care provider will immediately report this to the indication body, stating, if the care provider expects the client to receive the heavier or other care for longer than 14 days. needs, an application for follow-up indication. In a meeting with the client, the healthcare provider explains the emergency procedure.

II The healthcare provider cannot provide emergency care itself

If the client's care needs suddenly change to such an extent that substantially heavier or different care is required within 24-48 hours and the care provider is unable to provide that care, the care provider will immediately report this to the indication body, stating if the care provider expects the client to receive the care. requires heavier or other care for longer than 14 days, an application for a follow-up indication. At the same time, the care provider will report this to the care office with the request that the client be placed with another care provider as a matter of urgency.

Termination of the agreement

ARTICLE 29 - Termination of agreement 1. The agreement ends:

by the death of the client; by mutual consent; after unilateral written termination of the agreement by the client or the care provider, with due observance of the provisions of Article 31; by operation of law if the agreement has been entered into for a definite period; in the event of dissolution by the court ;when the client moves to live outside our work area;

ARTICLE 30 - Termination in general

The client may terminate the agreement at any time, subject to a reasonable notice period. Termination can be done in consultation (orally, by letter or by e-mail). The healthcare provider can only terminate the agreement with due observance of the provisions of Article 31.

ARTICLE 31 - Termination by the healthcare provider

The care provider can only terminate the agreement: if the care provider is not allowed to provide the care in accordance with the new indication decision, because the care provider does not have permission for the indicated care. In that case, the following requirements apply for cancellation: the healthcare provider observes a reasonable notice period; the healthcare provider has already made it clear to the client during the intake which forms of care he does and does not provide; the healthcare provider makes every effort to find a suitable alternative. if the care provider is not allowed to provide the care in accordance with the new indication decision, because the contract between the care provider and the care office does not provide any scope for the indicated care. In that case, the cancellation requires that the healthcare provider has unsuccessfully applied to the healthcare office with a request for permission; The provisions of a under 1e, 2e and 3e also apply if the care provider cannot provide the care in accordance with the new indication decision, because the care provider does not have the specialist expertise required for this. In that case, the requirements for cancellation as stated in a. under 1st, 2nd and 3rd apply; when the client's indication ends and no new indication has been obtained, or no indication is provided; if the care is no longer needed, while the indication is still running. In that case, the following requirements apply for cancellation: the healthcare provider observes a reasonable notice period; the healthcare provider has already made it clear to the client during the intake that the agreement can be terminated earlier than the indication indicates; the healthcare provider has informed the client of the the possibility of a second opinion on whether or not the care is or is no longer necessary for important reasons, provided that the following conditions are met: the care provider has discussed the grounds on which the intended termination is based with the client; the care provider has discussed with the client offered a suitable alternative; the healthcare provider has pointed out to the client the option to submit a complaint; the healthcare provider observes a reasonable notice period. on which the client receives care from the new care provider.

ARTICLE 32 - Information on termination

Upon termination of the agreement as described in Article 29 under b and c, a meeting will take place between the client and an authorized officer designated by the care provider, during which the instructions necessary for aftercare are discussed. This conversation includes at least:

to which agency/care provider information is provided by the healthcare provider and what information this concerns; information about agreements that the healthcare provider has made with third parties with regard to aftercare. Insofar as necessary, the instructions are given in writing.

Complaints and Disputes

ARTICLE 33 - Complaints procedure

The healthcare provider has a law-based and sufficiently publicized regulation for the reception and handling of complaints and handles the complaint in accordance with this complaints procedure. This complaints procedure for clients can be found on our website or in a folder. This states who the complaints officer is. Complaints about the implementation of the agreement must be submitted to the care provider as soon as possible, fully and clearly described, after the client has discovered the defects. Complaints submitted in full to the care provider will be processed as soon as possible, in any case settled within two months from the date of receipt. The complainant will be kept informed as much as possible of the progress of the complaint handling. If the complaint has not been handled in accordance with this article, there is a dispute that is amenable to the dispute settlement procedure and the term for submitting the dispute will start to expire. walk.

ARTICLE 34 - Applicable law and dispute settlement

Disputes between the client on the one hand and the healthcare provider on the other about the conclusion or implementation of the agreement can be submitted by both the client and the healthcare provider in writing or electronically to the Disputes Committee for Nursing, Care and Birth Care, PO Box, from 2 May 2019. 90600, 2509 LP The Hague (www.degeschillencommissiezorg.nl). This website, degeschillencommissiezorg.nl, describes in detail which complaints the Disputes Committee can or cannot handle. With regard to disputes about liability for damage, the Nursing, Care and Birth Care Disputes Committee is only authorized if the claim does not exceed a financial interest of 25,000 euros. A dispute will only be dealt with by the Nursing, Care and Birth Care Disputes Committee if the client has first submitted his complaint fully and clearly described to the care provider in accordance with Article 33. A dispute must be submitted within 12 months after it arose as indicated in Article 33, paragraph 4, to the Nursing, Care and Birth Care Disputes Committee. When the client submits a dispute to the Nursing, Care and Birth Care Disputes Committee, the care provider is bound by this choice. If the care provider wishes to submit a dispute to the Nursing, Care and Birth Care Disputes Committee, he must ask the client to express his or her agreement within five weeks. In doing so, the care provider must announce that, if the client does not agree with this, he will deem himself free to submit the dispute to the court after the expiry of the aforementioned period. provisions of the regulations applicable to it. The regulations of the Disputes Committee for Nursing, Care and Birth Care will be sent on request. The Disputes Committee for Nursing, Care and Birth Care decides in the form of a binding advice. A fee (= complaint fee) is due for the handling of a dispute before the committee. Disputes can only be submitted for settlement to the above-mentioned Disputes Committee for Nursing, Care and Birth Care or to the court.

ARTICLE 35 - Validity and Amendment of General and Additional Terms and Conditions.

These general and additional terms and conditions apply to all healthcare agreements between clients and Vani Zorg for the provision of healthcare services by Vani Zorg. The provisions of these terms and conditions can only be deviated from in consultation with the client, whereby this will be explicitly recorded in the care agreement and/or the care file. These General and additional terms and conditions are an integral part of each individual care agreement. The client accepts these by signing the care agreement. These General and supplementary terms and conditions were established by the management of Vani Zorg on 2 May 2019 and are valid for an indefinite period. Vani Zorg may change these General and additional terms and conditions. The changes will come into effect one month after the changes have been announced in the general manner. If you have any questions or comments about these General and Additional Terms and Conditions, please contact your contact person or the management of Vani Zorg.

Additional terms and conditions care agreement

ARTICLE 36 - Personal contributions, payment and rates (For private clients/clients with PGB)

The client owes a statutory personal contribution for the provision of healthcare services on the basis of a law that makes this possible. The amount of this personal contribution is determined by the Central Administration Office (CAK). It is also possible that the health care services are covered by the deductible under the Health Insurance Act (ZvW). The Central Administration Office charges the personal contribution per hour of care provided. The government has determined the contribution based on income. The actual care (time) provided per care moment is charged and rounded up to units of 5 minutes. In the event of a notice of absence within 24 hours before the planned time of care or assistance, the personal contribution will be charged according to the planned time for care or services. This rule does not apply if there is an urgent reason related to the client's state of health, such as sudden admission to hospital. About Vani Zorg services that are not covered by the Long-term Care Act (Wlz); Health Insurance Act (ZvW) or Social Support Act (Wmo) are subject to 21% VAT. Some work for the client can necessarily or for efficiency reasons be performed more simply at the office than from the client's home. This may include contact with the general practitioner who is only available during office hours, coordination consultation if several care providers are active for the client or organizational work in connection with arranging night care. The client is asked for permission to perform these activities in the office. and charging the personal contribution for home care. These agreements are recorded in the healthcare file.

ARTICLE 37 - Liability.

If damage to property or possessions (material damage) of the client occurs due to the fault or negligence of an employee of Vani Zorg during the performance of the work, the client must report this damage in writing, within 48 hours, to the management of Vani Zorg. the client will then complete a claim/claim form. The client is responsible for damage from use of utensils that are necessary for the care and will arrange for replacement. Vani Zorg accepts no liability for this. The management of Vani Zorg assesses whether liability is accepted. Liability claims are settled in writing in accordance with the guidelines of the insurance company of Vani Zorg.

ARTICLE 38 - Exclusion criteria and refusal of care

Exclusion criteria Vani Zorg is an institution that offers all types of care, in principle to all clients. However, there are a few exceptions to the rule that are included in the exclusion criteria. It will be assessed on the basis of the exclusion criteria whether Vani Zorg takes care of this client. An individual assessment is therefore made each time. If a client who is already in care approaches the 'upper limit', it will be considered whether transfer to a suitable care facility is necessary. Exclusion criteria and upper limit of care However, with a view to providing responsible care, the following exclusion criteria are used. Excluded are clients:

with problematic, ie. very disruptive behavior for the environment of which it has been established that this behavior is of a long-term nature and cannot be influenced; with a need for (very) intensive personal guidance that extends beyond the regular guidance available; who are very violent towards themselves and/or others; who are verbally very aggressive; who do not want to accept the help of Vani Zorg.

Working conditions and physical strain (Working Conditions Act)

The client's home must contain essential facilities such as heating, gas, water and electricity. It must also be suitable for placing and using necessary (nursing) aids, such as a high-low bed. The care providers perform their work in an ergonomically responsible manner, based on the standards of the Working Conditions Act. The following is especially necessary to prevent physical complaints from caregivers. When helping on the bed, the bed must be adjustable (at hip height). Aids may be required for each situation. The caregiver can instruct the client or caregiver to borrow or rent aids to make this possible; When helping on the bed, the client must be reachable at arm's length on both sides of the bed; There must be sufficient room to move in the room or shower to carry out caring actions responsibly; For work below hip height or below shoulder height, adjustments may be necessary per situation. In order to lift the client, it may be necessary to borrow or hire lifting aids (such as hoists) or to ask the informal caregiver to assist. The client can be temporarily assisted by two caregivers at the same time if: is missing to assist; No lifting aids can be used. The conditions for this are that this care can be organized and that there is a prospect of a structural solution.

ARTICLE 39 - Hygiene and safety.

The client informs the care provider of information that may be important for hygiene and safety. The care providers work on the basis of hygiene guidelines of the organization. Vani Zorg makes a copy of the hygiene guidelines available to the client at the client's request. Vani Zorg can (temporarily) refuse the care if there are poor hygienic conditions, as a result of which the health and safety of the care provider is threatened. Vani Zorg can mediate between the client and the other authorities to ensure that the situation improves. In this way, the care commitment can continue. General safety facilities must be present in the home, including a shower bath mat, rubber caps under the chair or stool, no loose rugs, safe electrical wiring and sockets. If the caregiver feels threatened by a pet he/she will look for a satisfactory solution in consultation with the client, so that he/she can continue to perform the work properly.

ARTICLE 40 - Materials.

The care providers need safe materials for their work, if these materials are not available, the care providers cannot perform the work. The care providers will inform you of the required materials. Care providers are not allowed to use hazardous substances (such as ammonia/hydrochloric acid/chlorine).

ARTICLE 41 - Undesirable behavior Vani Zorg's policy is aimed at guaranteeing employees a safe working environment. Sexual intimidation, aggression or violence against a care provider can be a reason not to start or to revise the care and services.

ARTICLE 42 - Refusal of care. Failure by the client to comply with the above-mentioned specific conditions (Article 10) may lead to Vani Zorg refusing to commence, prematurely ending or reducing the scope of the care and services (if further implementation is not reasonably Vani Zorg may be requested).

ARTICLE 43 - Reporting code for domestic violence, child abuse and elder abuse The mandatory reporting code for domestic and child abuse includes elder abuse, child abuse and domestic violence. Vani Zorg has a reporting code for domestic violence, child abuse and elder abuse.

The aim of the mandatory reporting code is that institutions intervene more often, more quickly and more adequately if there are suspicions or signs of domestic violence, child abuse and abuse of the elderly. The Inspectorate for health care, education, youth care and security and justice checks whether organizations and self-employed persons have a reporting code and whether they promote its use and knowledge.

ARTICLE 44 - Care and Compulsion Act Characteristic of the Care and Coercion Act is the question whether involuntary care can possibly be applied, depending on the diagnosis (PG or intellectual disability) of the client (does the client belong to the group to which the law applies) and not from where the client is located.

The law therefore applies in all nursing homes, care homes, hospitals, organizations that provide care to people with intellectual disabilities and home care organisations. In principle, employees of Vani Zorg do not apply any freedom-restricting measures in the home situation of clients. As a rule, Vani Zorg focuses on the timely identification of possible risks.

Subject to changes, drawn up on 2 May 2019 and available for inspection by interested bodies and clients of Vani Zorg BV

Vani Zorg BV

Paasheuvelweg 33

1105 BG Amsterdam

Chamber of Commerce number 74721283